About

FAQ

• Where is the store based?

  Mableton, GA

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Once shipped most domestic orders take anywhere from 2 to 10 business days to arrive depending on the efficiency of your local postal service. In most cases item arrive between 5 and 7 business days.International shipping delivery times may vary between 2 and 12 weeks.

• How many ounces are each bundle?

  Our “Luxurious Locks” Collection ranges in weight of approximately 3.5-4oz per bundle.

• How many bundles do I need for a full sew-in?

  A sew-in can be achieved with 2 bundles. For a “Fuller” look, we recommend 3 or more bundles. When using 12"-16" for your sew-in, two bundles will be sufficient. When using 18"-22", three (3) bundles will be needed. When using 22" and up, four (4) bundles will be needed.

• How long does this hair last?

  Our products have the ability to last anywhere from 6months to 1 or 2 years, with proper care.

• Can I dye it?

  YES! Our “Luxurious Locks” can be easily dyed or bleach with ease. We recommend, seeking a professional for any type of processing of the hair.

• Does the curl pattern return after being wet?

  ABSOLUTELY. Be sure to deep condition the hair, so that your “Locks” maintain their luster and strength.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.